FAQs & Policies

  • We offer exterior cleaning solutions for all building surfaces (brick, natural stone, concrete, etc.) including siding (vinyl, brick, stucco, etc.) and roofs (metal, Spanish tile, slate, etc.).

  • Service Area:

    .Allen, Argyle, Arlington, Carrollton, Cedar Hill, Colleyville, Coppell, Corinth, Dallas, Duncanville, Farmers Branch, Flower Mound, Fort Worth, Frisco, Garland, Highland Park, Irving, Keller, Lewisville, Lucas, McKinney, Mesquite, North Richland Hills, Plano, Richardson, Southlake, The Colony, Trophy Club, University Park

  • Find a list of job minimum requirements below. Job or service minimums help compensate our team, cover the cost of gas, supplies and overhead expenses like insurance.

    Job minimum requirements are typically waived if several services are scheduled at the same time.

    Window Cleaning Job Minimums

    Brazos Exterior Services has a $200.00 minimum on window cleaning, gutter cleaning and other smaller miscellaneous jobs.

    Pressure Washing Job Minimums

    The minimum on pressure washing is $250.00.

    Soft Washing Job Minimums

    Roof washing, house washing and other soft washing services have a $500.00 minimum.

    Job minimum requirements are typically waived if several services are scheduled at the same time.

  • In the event that you need to reschedule or cancel a service, we require at least a 72 hours’ notice prior to your scheduled date. If under 72 hours, all services $249.00 and below will incur a $25.00 cancellation fee. All Services $250.00 and above will incur a 10% fee calculated off the total scheduled services. This policy is in the best interest of our technicians who depend on a full day of work.

  • Payment Terms:

    Brazos' payment terms are due upon completion for all services. We add a late fee of $30.00 if payment is not made within 10 days.

    Any account unpaid after 90 days is subject to collections. Our collection agency reports to all three credit bureaus. Mailing fees and the cost of reporting to collections are added to the past due amount.

    Deposit Policy:

    A fifty percent deposit is mandatory for projects $3,000.00 or more. This is a good faith deposit due 72 hours prior to date of service.

    Payment Methods:

    Brazos accepts all major credit cards including Mastercard, Visa, Discover and American Express. Additionally, Brazos accepts cash or ACH. Checks are not accepted.

  • Due to the uncertainty of Texas weather, we do play most rain days by ear. If the weather is predicting an 80-100 % chance of rain, our office will call you the day before to discuss rescheduling options. When the weather is showing less than 80% or scattered, we sometimes wait until the morning of to see what happens. If it is actively raining, we will call you to reschedule exterior cleaning services.

    We do try to complete as much interior cleaning as possible. For window cleaning, we often have homeowners concerned with a deadline of selling their home, needing windows cleaned before pictures and showings. Our standard answer is that a clean window that is rained on looks better than a dirty one that is rained on. Rain in the forecast does not affect our ability to wash roofs, houses, or exterior stone.